Do you offer free shipping?
We offer free delivery for orders above 150 SAR in Jeddah and free shipping for orders above 399 SAR in the rest of KSA.
Where do you ship to?
We ship to all of Saudi Arabia, UAE, Lebanon, Qatar, Jordan, Oman, Kuwait, Bahrain, and Egypt.
How fast are orders processed?
Your order will be dispatched from our warehouse within 48 hours of placing your order.
When will I get my order?
For Jeddah: same-day for orders placed before 5pm
For Saudi Arabia: 2-5 working days
For the rest of the GCC, Lebanon, Jordan & Egypt: 5-7 working days
* Please note that any order is subject to delay due to the courier.
What payment methods do you accept?
Cash on delivery or credit card paid when placing the order.
What if I need to change my order after?
Please contact us as soon as you can. If your order hasn't been dispatched yet, then we will be able to refund your order.
What if I provide an incorrect shipping address?
Please contact us and inform us as soon as you can.
Where is my order confirmation & shipping information?
Upon placing an order, you will receive the order confirmation by email which will include a summery of your order and your shipping information.